Stone Care


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(320) 597-5115


Staining


Here at Chain Of Lakes Granite Inc, we measure, fabricate, and install granite. We warranty the stone and the work that we do, but since we don't manufacture the sealer itself, it only makes sense that the company that makes the sealer provide a warranty for their product.


That is why we tested many products in our shop and select not only the best performing sealer but the one that also carries the highest warranty and service team to apply to your countertops. 


If you would like to learn more about our sealer warranties, please see our sealer warranty below for more information. 


Now all of our products are sealed before they leave the shop regardless of whether or not you elect to purchase the supplier's warranty. The only difference is you wouldn't have access to their support team. 


Without the warranty, we recommend you reseal your countertops annually as a safeguard against stains.


Product Disclaimers


Marble

Acid etching - Acid etching occurs when an acid reacts with the naturally occurring calcium that makes up the majority of marble. 


Even weak acids such as vinegar, citrus juice, or tomatoes will cause acid etching. Acid etching looks like a dull spot or ring on your countertop. There is NO way to prevent acid etching and if you choose marble, your countertops ARE going to acid etch. 


Since acid etching is entirely unpreventable, Chain of Lakes Granite nor any sealer warranty will cover acid etching. See the photo to the right for an example, this ring was made with diluted one percent HCL in 10 seconds.


Scratching - Much like acid etching, scratches are going to occur on marble countertops. Marble is very soft and can be easily scratched with common household items like glasses, pans, silverware, and even plastic. 


Scratching is entirely unpreventable and not warrantied in any way. We are not saying never use marble, just saying that you must be willing to accept the natural patina that is bound to happen on your countertops.


Quartz

Burning - Quartz is a man-made product that contains about 93 percent naturally occurring quartz which is very resilient. The remaining amount is resin and pigments to hold it all together and give it some color. 


While the quartz is hard and pretty indestructible, the resins are not. Therefore, quartz will burn if a hot kettle or cookware is placed on them. 


Since this is an unpreventable condition (besides of course not placing hot items on it), we do not in any way warranty burn marks in quartz.


Stone Sealer Warranty


Here at Chain of Lakes Granite, we measure, fabricate, and install granite, so we warranty the stone and the work that we do. 


Since we don't manufacture the sealer we apply to the stone, it only makes sense that the company that makes the sealer provide a warranty for their product. 


That is why we tested many products in our shop and select not only the best performing sealer but the one that also carries the highest warranty and service team to apply to your countertops.


The More Infinity Warranty Program


We recommend sealing natural stone countertops regularly to preserve their beauty. How often depends on the type of stone and the amount of use. 


Some customers may want a more hassle-free solution for long-term stain protection. The More Infinity Warranty Program provides that extra level of protection. Here's how it works:

  • Homeowners have a lifetime warranty against staining
  • Commercial spaces are covered against stains for 10 years (granite only)
  • Exterior countertop installations are covered for one year
  • No need to reseal during the warranty coverage period
  • We’ll replace the countertop if a stain can’t be removed (that includes both labor and materials)
  • We cover granite and marble


  • Price when ordered with new countertop and applied in our shop - $299
  • Price when applied to existing kitchen in your home - $399


Limited Sink Warranty


This warranty applies only to the original owner and is not transferable. 


Chain of Lakes Granite will replace without charge (excluding labor AND materials for re-installation of any other services or products; such as re-plumbing drains, faucets, any lost time, etc.), any stainless steel sink supplied by Chain of Lakes Granite that is proven to be defective, with an equivalent replacement, within one year from date of purchase, to the original owner, provided it has been used solely in a residential application and installed by Chain of Lakes Granite, used and cleaned as recommended, and not damaged due to abuse, misuse, or negligence.


This warranty will not cover any damages to the house it is installed in or bodily injury that may be caused by the product.


Chain of Lakes Granite reserves the right to inspect any sink reported to be defective prior to replacement of the sink. All decisions are final. Replacement EXCLUDES labor and materials for re-installation of any other services or products; such as re-plumbing drains, faucets, any lost time, and any services rendered in relation to the defective sink not provided by Chain of Lakes Granite.


Chain of Lakes Granite shall not be liable in case of:

  • Improper modification
  • Damages resulting from abuse, such as heavy impact or dropped objects
  • Improper care or maintenance
  • Damages resulting from improper care or maintenance
  • Scuffs or scratches. (These are NORMAL and will result from normal wear on ANY stainless steel sink)
  • Improper applications (such as exposure to corrosive chemicals, photographic solutions, etc.)
  • Any modifications made to the product after it was installed
  • Commercial application

This warranty supersedes all other warranties, expressed or implied.


The foregoing warranties are exclusive and made only for the buyer. NO OTHER WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE DEEMED TO EXIST IN CONNECTION WITH ANY OF THE GOODS OR SERVICES SUPPLIED HEREUNDER, AND ANY IMPLIED WARRANTIES FOR A PERIOD GREATER THAN THE HEREBY EXCLUDED. CHAIN OF LAKES GRANITE, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO THE GOODS OR SERVICES SUPPLIED HEREUNDER.


Staining


Here at Chain Of Lakes Granite Inc, we measure, fabricate, and install granite. We warranty the stone and the work that we do, but since we don't manufacture the sealer itself, it only makes sense that the company that makes the sealer provide a warranty for their product.


That is why we tested many products in our shop and select not only the best performing sealer but the one that also carries the highest warranty and service team to apply to your countertops. 


If you would like to learn more about our sealer warranties, please see our sealer warranty below for more information. 


Now all of our products are sealed before they leave the shop regardless of whether or not you elect to purchase the supplier's warranty. The only difference is you wouldn't have access to their support team. 


Without the warranty, we recommend you reseal your countertops annually as a safeguard against stains.


Product Disclaimers


Marble

Acid etching - Acid etching occurs when an acid reacts with the naturally occurring calcium that makes up the majority of marble. 


Even weak acids such as vinegar, citrus juice, or tomatoes will cause acid etching. Acid etching looks like a dull spot or ring on your countertop. There is NO way to prevent acid etching and if you choose marble, your countertops ARE going to acid etch. 


Since acid etching is entirely unpreventable, Chain of Lakes Granite nor any sealer warranty will cover acid etching. See the photo to the right for an example, this ring was made with diluted one percent HCL in 10 seconds.


Scratching - Much like acid etching, scratches are going to occur on marble countertops. Marble is very soft and can be easily scratched with common household items like glasses, pans, silverware, and even plastic. 


Scratching is entirely unpreventable and not warrantied in any way. We are not saying never use marble, just saying that you must be willing to accept the natural patina that is bound to happen on your countertops.


Quartz

Burning - Quartz is a man-made product that contains about 93 percent naturally occurring quartz which is very resilient. The remaining amount is resin and pigments to hold it all together and give it some color. 


While the quartz is hard and pretty indestructible, the resins are not. Therefore, quartz will burn if a hot kettle or cookware is placed on them. 


Since this is an unpreventable condition (besides of course not placing hot items on it), we do not in any way warranty burn marks in quartz.


Stone Sealer Warranty


Here at Chain of Lakes Granite, we measure, fabricate, and install granite, so we warranty the stone and the work that we do. 


Since we don't manufacture the sealer we apply to the stone, it only makes sense that the company that makes the sealer provide a warranty for their product. 


That is why we tested many products in our shop and select not only the best performing sealer but the one that also carries the highest warranty and service team to apply to your countertops.


The More Infinity Warranty Program


We recommend sealing natural stone countertops regularly to preserve their beauty. How often depends on the type of stone and the amount of use. 


Some customers may want a more hassle-free solution for long-term stain protection. The More Infinity Warranty Program provides that extra level of protection. Here's how it works:

  • Homeowners have a lifetime warranty against staining
  • Commercial spaces are covered against stains for 10 years (granite only)
  • Exterior countertop installations are covered for one year
  • No need to reseal during the warranty coverage period
  • We’ll replace the countertop if a stain can’t be removed (that includes both labor and materials)
  • We cover granite and marble


  • Price when ordered with new countertop and applied in our shop - $299
  • Price when applied to existing kitchen in your home - $399


Limited Sink Warranty


This warranty applies only to the original owner and is not transferable. 


Chain of Lakes Granite will replace without charge (excluding labor AND materials for re-installation of any other services or products; such as re-plumbing drains, faucets, any lost time, etc.), any stainless steel sink supplied by Chain of Lakes Granite that is proven to be defective, with an equivalent replacement, within one year from date of purchase, to the original owner, provided it has been used solely in a residential application and installed by Chain of Lakes Granite, used and cleaned as recommended, and not damaged due to abuse, misuse, or negligence.


This warranty will not cover any damages to the house it is installed in or bodily injury that may be caused by the product.


Chain of Lakes Granite reserves the right to inspect any sink reported to be defective prior to replacement of the sink. All decisions are final. Replacement EXCLUDES labor and materials for re-installation of any other services or products; such as re-plumbing drains, faucets, any lost time, and any services rendered in relation to the defective sink not provided by Chain of Lakes Granite.


Chain of Lakes Granite shall not be liable in case of:

  • Improper modification
  • Damages resulting from abuse, such as heavy impact or dropped objects
  • Improper care or maintenance
  • Damages resulting from improper care or maintenance
  • Scuffs or scratches. (These are NORMAL and will result from normal wear on ANY stainless steel sink)
  • Improper applications (such as exposure to corrosive chemicals, photographic solutions, etc.)
  • Any modifications made to the product after it was installed
  • Commercial application

This warranty supersedes all other warranties, expressed or implied.


The foregoing warranties are exclusive and made only for the buyer. NO OTHER WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE DEEMED TO EXIST IN CONNECTION WITH ANY OF THE GOODS OR SERVICES SUPPLIED HEREUNDER, AND ANY IMPLIED WARRANTIES FOR A PERIOD GREATER THAN THE HEREBY EXCLUDED. CHAIN OF LAKES GRANITE, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO THE GOODS OR SERVICES SUPPLIED HEREUNDER.


Stone Care and Maintenance


Granite can be cleaned with the same items you use to clean your dishes, like soap and water. DO NOT use chemical cleaners or chemical-based products on your countertops.


Avoid chemical and/or acid-based cleansers like lime cleaners, rust remover, Hydrofluoric acid, Comet, Soft Scrub, 409, etc., as these products can remove the sealer or can react with the minerals in the stone itself. Read the bottles before working on or over your countertops. Think "natural" when cleaning your granite.


You can set hot pans and kettles directly on your granite, but it is not recommended to place very large items that are very hot for a long period on your countertop, such as a canning kettle. Granite absorbs heat and can crack when exposed to excessive heat for prolonged periods of time.


You can cut on polished granite without damaging the surface. It won't hurt the granite, but it may dull your knife. DO NOT cut on marble, limestone, soapstone, or engineered stone, as it will damage these products.


DO NOT put pressure or weight on the rails in front of or behind your sink or cooktop. These are very narrow strips of stone that, even though they are thoroughly supported, could crack if mistreated. Please do not sit or stand directly on these areas.


Permanent ink and markers will absorb into your granite even if it is sealed. Avoid using these things on top of your granite.


Residues stuck to your granite countertops, such as food or hard water spots, can be removed by gently rubbing them with a razor blade or 0000 steel wool. Also, regular vinegar works well when placed on the hard water deposits and allowed to sit for no more than ten minutes although after using vinegar we recommend applying more sealer to the treated area. 


DO NOT do this with marble, limestone, soapstone, or engineered stone, as it will damage these products.


If your granite should become stained, call us for stain removal suggestions, as different stains require different products to attempt to remove them. NEVER put a new coat of sealer over an existing stain as this may cause the stain to become a permanent part of your countertop.


20-Year Sealer Warranty


If you have purchased our sealer warranty kit, you do not need to reseal your countertops as described below for 20 years from the time of purchase.


*If you have purchased our Warrantied Sealer, the next section does not apply*


Your countertops have already been sealed with sealer before they were installed. Water should bead up on top of your countertops. Items such as a glass of water, should not leave any ring marks on a properly sealed countertop. It is recommended that you reseal your countertops once a year. Reseal every six months, if you have a white-colored granite or a marble. 


Reseal every three months if you have a honed granite or limestone. Sealer can be purchased directly through us and we can ship it directly to your home or you may purchase your own online. We recommend More's Premium Stone Sealer. Other than the sealer, no other cleaning product is needed for your countertops.


To Reseal Your Granite:


  • Clean your tops with soap and water to make sure that there is nothing that will keep the sealer from reaching the granite. Then make sure that the tops are completely dry.
  • Pour small amounts of sealer onto your countertops and spread it out with a paint pad, roller, or brush. Use a light coat when applying the sealer, since it takes a small amount to effectively seal your countertops. Just enough to make the surface wet will do.
  • Let the sealer sit on your countertops for about 5-10 minutes, but do not let it dry completely. If sealer dries, apply more sealer to re-emulsify the dried sealer for easy removal.
  • Wipe the sealer off with an old rag or paper towel until your countertops are completely dry and residue-free. Honed, limestones, or very porous stones, such as Durango, may require multiple coats of sealer.


Please feel free to call us at (320) 597-5115 with any additional questions, concerns, or if there is any way that we can help you further.


Learn More About

Chain Of Lakes Granite

Learn More About

Chain Of Lakes Granite